Terms and Conditions

Three Ways to Order:

1. Order online.
2. Fax your order by printing the Fax Order Form and faxing it to 407.328.5250.
3. Call in your order by contacting us at 800.334.9815.

Payment Options:

1. We accept Visa, MasterCard, American Express and Discover.
2. Open an account with us by completing our Credit Application

Sales Tax:

Sales tax is collected only from businesses and residents located in the state of Florida. If you are tax exempt and live in the state of Florida, please notify us by emailing your tax-exempt form to sales@protechemail.com or faxing it to 407.328.5250.


If ordering online, you will receive an e-mail confirmation once we receive your order. If you do not receive an e-mail confirmation, your order may not have been processed correctly. Please call us at 800.334.9815 if you do not receive an e-mail confirmation. If you order by phone or fax and would like an order confirmation, please let us know.

Orders are processed during regular business hours (Monday through Friday 7:30 am to 5:00 pm EST). Most orders will be shipped within 24-72 hours of receipt of your order. We cannot ship to PO boxes. Please list your street address when ordering and specify whether it is a business or residence. Residential deliveries may be subject to additional freight charges as imposed by certain common carriers.

Most items will ship directly from our warehouse. However, some will ship directly from our suppliers to you. For larger orders you may receive two or three packages to complete the order. There will not be any additional shipping charges for multiple deliveries. On orders shipping to a residential address no signature will be required to deliver the package. If you would like a signature to be required to complete the delivery please specify that in the notes section during checkout. We are not responsible for lost packages.

Within the lower 48 states, shipping is standard ground service. Shipping charges shown in the shopping cart are based on estimated weight, distance and packaging and may vary when invoiced. Also, other charges such as residential or remote delivery fees may apply. The customer is responsible for any extra charges incurred.

International Shipping:

Please contact us for international shipping rates. Upon ordering a product you agree to pay any shipping costs, duties, storage costs, customs or fees required by your government or the shipper (these charges can be significant). Your local customs office or post office should be able to tell you what the fees will be. The following conditions apply to international orders:

1. Orders under $500.00 (USD) that are NOT shipping to the billing address of the credit card will require payment by a Wire Transfer of Funds.
2. We reserve the right to request a Wire Transfer of Funds on any international order received.
3. Photo identification may be required to process a payment by a Wire Transfer of Funds.
4. If you require a shipping quote please designate that in the comments section of the order form.

Return Policy:

Unused products may be returned within 30 days of purchase. Prior authorization must be obtained before any merchandise is returned for credit, refund and/or replacement. Unauthorized returns or items shipped back COD will not be accepted. A restock fee may apply to any returned product. All return requests are subject to the following limitations:

1. Products must show no signs of abuse, modifications, dents, scratches or other damage.
2. Return shipping charges will be at our expense only if the product is defective or our error.
3. Please include a copy of the invoice with the return.
4. If an item arrives damaged please keep all original packaging & contact us immediately.
5. Claims for shortage or damage need to be reported within two(2) days of delivery.